Developing Compassionate Chatbots
Podcast
A Conversational Health Chatbot, Bringing Compassion to a Tailored Digital Health Intervention for Women with Heart Disease.
Supervisors and Mentors
Dr. Elizabeth Peter, Professor, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto. Dr. Peter locates her work in feminist health care and will provide mentorship in compassionate care.
Dr. Joe Cafazzo, Executive Director, Healthcare Human Factors, University Health Network. Dr. Cafazzo will provide mentorship on digital technologies that allow for self-care at home.
Dr. Mustafa Al-Durra, Cloud Solution Architect, Microsoft. Dr. Al-Durra will provide mentorship in artificial intelligence, Chatbot innovation, and eHealth/mHealth trends.
Four women with lived experiences will be advisors to this fellowship:
– Ms. Nicole Nickerson had a heart attack while pregnant and contributed her lived experience in an at heart Her Stories VIEW PODCAST.
– Ms. Donna Hart had a heart transplant and contributed her lived experience in an at heart Her Stories VIEW VIDEO.
– Ms. Vincenza Spiteri DeBonis has non-obstructive coronary artery disease and contributed her lived experience in an at heart Her Stories VIEW VIDEO.
– Ms. Lise Owens has Takotsubo cardiomyopathy and contributed her lived experience in an at heart Her Stories VIEW PODCAST.
Proposed Compassion Technologies and Attributes for Chatbot ‘Holly’
Chit-Chat. Relationship optimization – bidirectional, phased, actionable conversation (Authentic, Aware, Respectful).
Text Summarization. Voice tone and/or responsive data points in the text of women used to assess mood/emotion (Aware, Empathic, Empowering).
Personalized Learning. A responsive Library (Credible, Trustworthy, Reliable).
Customization and Branding. Personalization using colour, style, image, and language (Credible) Short Messaging Service (SMS) and Multimedia Messaging Service (MMS). Praise and offer support (Empowering).
Select References
1. Virani T, Tait A, McConnell H, Scott C, Gergolas E. Nursing Best Practice Guideline:
Establishing Therapeutic Relationships. Toronto2002.
2. Sinclair S, McClement S, Raffin-Bouchal S, et al. Compassion in Health Care: An
Empirical Model. Journal of Pain and Symptom Management. 2016;51(2).
3. How Woebot Forms a Therapeutic Bond. UK: Woebot Health; 2021.
4. Parry M, Bjornnes A, Victor J, et al. Self-management interventions for women with
cardiac pain: A systematic review and meta-analysis. Canadian Journal of Cardiology.
2018;34:458-467.
